Refund policy
At J&S Floral, each artificial wedding arrangement is custom designed and handcrafted specifically for your order. Because every piece is made from scratch and personalized to your selected colors, style, and specifications, we do not accept returns or exchanges except in cases where the item arrives damaged during shipping.
Damaged Orders
If your order arrives damaged, please contact us within 3 days of the delivery date.
To process your claim, please provide:
- Clear photos of the damaged arrangement.
- Photos of the original shipping box and packaging.
- Your order number.
Once we review the photos, we will determine the best resolution, which may include a replacement or repair, depending on the extent of the damage.
Non-Returnable Items
The following items are not eligible for return, exchange, or cancellation:
- All custom-made and personalized wedding flowers.
- Orders that have been used, altered, or damaged after delivery.
- Sale or clearance items.
Because every arrangement is made specifically for each customer, we are unable to accept returns due to changes of mind, event cancellations, or personal preferences.